NTT Data Reaches 10,000 Active Users with Codex Adoption
AI tool reduced sales task time from two days to 30 minutes and drove the creation of new workflows.
NTT Data reached the milestone of over 10,000 internal active users just a few months after implementing Codex. According to Hiroaki Sato, head of the company's Artificial Intelligence Center of Excellence, adopting the tool resulted in the formation of one of the largest internal corporate communities, encompassing both technical and business teams.
The application of the technology extended beyond software development teams. According to Sato, NTT Data's sales department began using Codex to automate operational routines, such as maintaining customer lists.
This automation enabled the creation of new workflows that were previously unfeasible for the team. The productivity gain was directly reflected in the preparation of sales reports, with production time dropping from two days to just 30 minutes.
The NTT Data case illustrates the expanding use of generative artificial intelligence tools in the corporate environment. The transition from strictly technical adoption to solving operational bottlenecks in sectors like sales demonstrates the impact of AI platforms in redefining business processes.
How many active users does NTT Data have on Codex?
NTT Data reached a milestone of over 10,000 internal active users just a few months after implementing the Codex AI tool.
How did Codex improve NTT Data's sales department productivity?
Codex automated operational routines like maintaining customer lists, reducing the time needed to prepare sales reports from two days to just 30 minutes.
Is Codex used only by software development teams at NTT Data?
No, the technology expanded beyond technical teams. NTT Data's sales department also uses Codex to automate operational tasks and create new workflows.